Vacancies at Smile 360 Dental Specialists

Smile 360 Dental Specialists is the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”. We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics.

Our practice is extremely customer-friendly, ensuring that every visit is stress-free, memorable, fun, and worthwhile. We are passionate about oral health, giving superior customer interaction, and first-class standard services that you would expect in London or Dubai. With proficient and tested professionals committed to making every visit to our world-class luxurious facility seamless and enjoyable at every level.

We are recruiting to fill the positions below:

Job Title: Administrative Manager

Location: Ikoyi, Lagos
Employment Type: Full-time
Reports to: Chief Operations Officer
Prepared Date: March 2022.

Summary

  • The Administrative Coordinator is responsible for managing the work of all clinical and non-clinical staff to ensure service delivery in practice and all operational aspects within the Practice to achieve excellent customer service, quality clinical service delivery, cost-effective processes in line with company strategy, goals and values.

Responsibilities
Operations / Systems:

  • Review and maintain systems and processes to ensure the smooth running of the practice, ensuring that these systems comply with the latest regulations.
  • Ensure effective administration and application of governance procedures in all contracts while consistently exploring opportunities for cost optimization initiatives.
  • Design a strategy around cost-effectiveness by getting better bargains from vendors
  • Monitor compliance to these systems and processes across all practice staff.
  • Maintain registration and comply with all Nigerian Medical Council requirements.
  • Ensure practice compliance with Health & Safety requirements and regulations.
  • Manage and order office supplies
  • Build effective partnerships with vendors and external customers to ensure the clinic’s relationships with external customers reflect positively on the company’s brand/image
  • Ensuring that the office is well-maintained, organized, and secure.
  • Attend monthly practice meetings/in house staff training
  • Ensure appropriate internal controls and measurement systems are in place to support Sustainability efforts
  • Effectively balance people, operational and activity requirements
  • Manage appointment book and practice recall/referral systems
  • Manage weekly/ monthly scheduling of clinical and non-clinical staff
  • Effectively supervise maintenance of equipment & manage reactive repairs in line with recommendations
  • Manage vendor relations for optimal service delivery
  • Assisting with special projects, such as process improvements and budget development.
  • Responsible for the aesthetics and outlook of all parts of the facility to ensure an optimal experience for our patients
  • Take up the responsibility of coordinating all Kaizen affairs in the organization
  • To ensure high quality of service is maintained throughout the practice.
  • Facilitate ordering new equipment as necessary
  • Conduct process audits as per policy or as necessary
  • Presents key indices and reports to Management for effective decision making
  • Prepare, analyze and manage the department’s operating budget in conjunction with Finance during the annual budgeting cycle
  • Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations
  • Other tasks as may be assigned/necessary.

Key Performance Indicators / Performance Goals

  • Services are rendered timely and professionally.
  • Minimal downtime in line with agreed objectives.
  • Ensure budgetary compliance and efficiency.
  • Effective implementation of HSE policies and requirements.
  • Ensure minimal error margin in service delivery.
  • Drive Collaboration with Internal and External Stakeholders to secure timely sign-off.

Requirements

  • Interested candidates should possess a Bachelor’s Degree with a minimum of 5 years relevant work experience.

Salary
N250,000 Monthly.

 

 

 

 

Job Title: Dental Nurse

Location: Ikoyi, Lagos
Employment Type: Full-time
Reports to: Lead Nurse

Summary

  • The Dental Nurse is responsible for providing dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the Dental Practice Standards.
  • S/he will help prepare patients, sterilizing instruments, setting up rooms, and some dental hygiene tasks. To do well in this role you should be able to provide a great level of patient care.

Essential responsibilities
Others may be assigned:

  • Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, prepare materials, and assisting with dental procedures.
  • Assisting dentists in managing medical and dental emergencies when necessary
  • Giving patients information on dental hygiene, oral health care, and plaque control programs.
  • Preparing Patients for dental procedures.
  • Operate technical dental machines in diagnosis and treatment of patients
  • Assist dentist in examining dental and oral health of patients
  • Assist dentist in attending to patients within the allocated time for waiting and treatment
  • Comply with all Practices’ policies and procedure on diagnosis, treatment, etc.
  • Input, update and keep accurate records of Patients’ dental structure.

Knowledge and Skill Requirement

  • National Diploma in Dental Health is required. Additional certification or training is an advantage
  • Minimum of 2 years post College of Health Technology and progressive experience as an assistant within the private and public sector. Experience working with public health and health systems is an advantage.

Competencies:

  • Attention to detail.
  • Ability to perform basic dental procedures
  • Excellent customer service skills and communication skills
  • Communication – Actively listens and checks for under- standing.
  • Team Player – The ability to work with others in a way that recognizes their contribution and strengths, promotes collaborative working across different or cross functional teams to achieve organizational objectives.

Person Specification:

  • Passionate
  • Problem solver
  • Focused and patient
  • Attentive to details
  • Ability to manage pressure
  • A team player.

Salary
N80,000 Monthly.

 

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Job Title: Practice Manager

Location: Maitama, Abuja (FCT)
Employment Type: Full-time
Reports to: Chief Operations Officer
Prepared Date: March 2022

Summary

  • A Smile360 Dental Specialist Business Manager is a growth-minded professional that understands what it takes to take charge of the Practice’s day-to-day operations, implement strategies, manage teams and achieve sustained organizational success.
  • The job holder must be great people manager who is skilled in managing, coaching and supervising staff/departmental work, as well as fully capable of making all aspects of the business run more efficiently from marketing and business development to administration, finance and IT. Interpersonal skills and focused leadership capability are paramount, as great attitude, teamwork, originality and innovative spirit are vital to our success.
  • The incumbent should be able to identify new opportunities quickly based on objective data; closely monitor the efficiency of the Practice operations; be strategic and able to think on his/her feet.
  • The landscape of our industry changes daily and Smile360 needs someone who can adapt and learn on the spot.

Responsibilities
Operations / Systems:

  • Implement business plans and strategies to promote the attainment of Practice goals
  • Ensure that the practice has the adequate and suitableresources to complete its activities (e.g. people, material, equipment etc.)
  • Organize and coordinate operations in ways that ensure maximum productivity
  • Periodic analysis of company performance against company monthly, quarterly, and yearly objectives
  • Design a strategy around cost-effectiveness by getting better bargains from vendors
  • Ensures the effective tracking of payments to all Smile 360 vendors within the agreed SLAs
  • Representing the company at networking events, conferences and other relevant events
  • Reviewing financial reports to improve budgets and annual operating costs
  • Spearheading the Practice’s marketing, sales, PR, and business development drive
  • Maintaining confidentiality of all employee, company, and vendor/client information
  • Responsible for managing and liaising with vendors for optimal service delivery
  • Ensure that all the relevant data is captured and that practice/client paperwork is completed promptly and accurately and that all client records are updated and maintained, according to practice procedures.
  • Develop standard operating procedures (SOP) for all processes within the area of responsibility
  • Conduct process audits as per policy or as necessary

Business Development and Client / Staff Management:

  • Drive the business development initiatives and explore new effective ways to expand the practice patient base, production and bottom-line
  • Support the provision of a customer-focused practice and seamless patient journey that assists in attracting, satisfying and retaining patients according to the Smile 360 standards.
  • Ensure the efficient operation of the patient recall and reactivation process, with the aim of re-booking, lapsed patients and gaining acceptance of treatment plans not taken up.
  • Responsible for the sourcing of new corporate and individual clients while maintaining relationships with existing clients.
  • Spearhead the Practice visibility and presence in the public and key sectors of the society/ polity
  • Understand clients’ needs and work closely with the other Managers to ensure high levels of customer satisfaction; conduct customer surveys.
  • Ensure the efficient operation of the patient referral and testimonial procedures and work with staff as well as liaise with other practices to ensure a regular supply of referred patients.
  • Organize dental awareness programs/camps at corporate organizations and communities
  • Provide sales and operational training support to staff in associated units.
  • Advice staff and management on best practices and procedures for better quality service delivery and customer satisfaction.
  • Work with HR Manager to assess staff training needs and advice on opportunities for maintaining and updating their professional knowledge and skills.

Key Performance Indicators / Performance Goals

  • Services are rendered timely and professionally.
  • Minimal downtime in line with agreed objectives.
  • Ensure budgetary compliance and efficiency.
  • Drive Business Partnerships to increase Patient Inflow.
  • Ensure minimal error margin in service delivery.
  • Minimal number of customer complaints
  • Drive Collaboration with Internal and External Stakeholders to secure timely sign off.

Requirements

  • Interested candidates should possess a Bachelor’s Degree with a minimum of 5 years relevant work experience.

Salary
N250,000 Monthly.

Application Closing Date
21st April, 2022.

How to Apply
Interested and qualified candidates should send their CV to: doyeleru@smile360ng.com using the Job Title as the subject of the mail.

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