New Job Openings at MTN Nigeria

MTN Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

 

 

Job Title: Supervisor – Warehouse, Finance

Job Identification: 1325
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Logistics & Warehouse
Division: Finance

Description

  • Responsible for conduct of physical count and cycle count of inventory as per defined frequency
  • Identify and highlight any process enhancement that will improve the Turnaround time of the business
  • Assist with any queries raised by internal/ external auditors
  • Ensure that warehouse housekeeping is well maintained at all times and stock put-away to correct locations as defined on system
  • Ensure that all inbound stock are adequately insured against theft/losses
  • Liaise with Buyer to ensure that suppliers have updated contracts and if there are any changes proposed from an MTN perspective to be considered for negotiations
  • Drive the stock counts (either cycle or physical) in terms of statutory requirement
  • Generate pick list based on the requirement as per BOM and identify  inventory items needed to complete kits
  • Generate shortage list for kits and stand-alone material items and ensure delivery of materials to be expedited after considering stock on hand and shortage
  • Reconcile inventory and analyze errors. Document the reason for shortage of inventory and analyze the shortage errors
  • Record part number and other inventory identification for the inventory which is missing/deficient
  • Monitor the performance of warehouse personnel.
  • Perform reconciliation of inventory in case of discrepancy in the count
  • Keeps equipment operating by enforcing operating instructions
  • Maintains storage area by organizing floor space; adhering to storage design principles; recommending improvements
  • Observe health and safety regulations; maintain warehouse in a clean, safe and orderly condition
  • Supervise the activities within warehouse and ensure adherence to the warehousing guidelines
  • Oversee activities related to lots, batches, serials and consigned inventory
  • Handle issues escalated by Administrator, Warehouse
  • Responsible to ensure timelines are met in case of any request for transfer, dispatch, etc. of the stocks from warehouse
  • Responsible to ensure warehouse is clearly demarcated with receiving area, dispatch area, staging area, etc.
  • Identify and resolve any issue with respect to damage, wear, etc. while moving the components to stock
  • Plan kitting schedule by taking into consideration stock availability, resources and production plan for the period

Requirements
Education:

  • First Degree in Engineering or Supply Chain Management or Finance or any related discipline
  • Fluent in English.

Experience:

  • 3 – 7 years’ experience which includes:
    • Experience working in a medium to large organization
    • Knowledge of customer database management principles
    • Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
    • Understanding of process for booking, tracking and monitoring of orders.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

Job Title: Manager, Business Management – Chief Operating Officer 

Job Identification: 1302
Location: Ikoyi, Lagos
Division: COO’s Office
Job Schedule: Full time
Job Category: MTN Level 3
Reports To: Chief Operating Officer

Description

  • Enable the COO to balance his responsibilities and maximize his effectiveness.
  • Request information and actions on behalf of the COO and ensure that these requests are fulfilled efficiently and effectively
  • Analyze customer data and give feedback/suggestions to improve customer experience
  • Provide support, strategic guidance and analytical support for other executives within the COO structure as approved by the COO
  • Ensuring appropriate communication between the COO and internal and external stakeholders
  • Support the COO in holding the executive team members accountable to timelines and commitments
  • Record and follow up on all actions that are concluded in the different committees/meetings that are either chaired or organized by the COO
  • Communicate ideas effectively with the skills of adjusting language and terminology to appropriate levels
  • Assess the urgency and importance of situations/scenarios and take the appropriate action to determine the necessary level of COO involvement
  • Prepares and drafts critical correspondence, presentations, reports and spreadsheets with attention to detail
  • Assist and support on a need basis in the provision of input and review materials, presentations and communications
  • Track in a timely manner the scorecards of all divisions including the COO’s
  • Track the profitability and actual result vs the BC of different initiatives

Educational Qualifications and Experience

  • First Degree in any discipline
  • Fluent in English
  • 6 – 13 years’ experience which includes:
  • Telecommunications industry experience
  • Work across diverse cultures and geographies
  • Proven track record of execution and managing competing tasks and demands

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

Job Title: Analyst, Master Data – Finance

Job Identification: 1324
Location: Ikoyi, Lagos
Division: Finance
Job Schedule: Full time
Job Category: MTN Level 2
Reports To: Manager Enterprise Master Data

Description

  • Develop tools, models, templates and processes to assist in reconciliation of data across ERP modules to prevent Financial loss to the organization
  • Supports the implementation of governance and business processes to ensure data integrity, data standardization, data quality, and change management of data across multiple process areas and systems.
  • Facilitate prompt query resolution for tickets raised in respect of new master data requests on Oracle Cloud ERP platform.
  • Liaise with multiple Stakeholders such as Central MDM & Oracle Support Team, functional business owners to ensure creation and maintenance of configuration data in Finance stream ensuring that information supplied is complete and accurate
  • Identify and mine the data requirements to support ERP benefit realization initiatives in conjunction with process leads
  • Identify and extract data requirements for systems usage in support of shared platform cost by the Group.
  • Define and document OPCO’s needs in assigned functional domain of Oracle ERP Cloud such as Chart of Accounts, Segment Value Security, Intercompany Transaction attributes, Customers and Suppliers grouping etc.
  • Understanding all data flows across Finance ERP Cloud solutions
  • Develop configuration specification for ERP data requirements
  • Perform end-to-end testing and data reconciliation of all data
  • Identify all data requirements needed for the successful implementation of new modules to support the Finance functions
  • Validation of master data requests to ensure that they are appropriate and meet MTNN and Group policies
  • Administer approved master data change requests and ensure all requests are completed within Agreed Service Levels
  • Ensure quality of the master data and data conventions are updated
  • Adhere to MDM practices, polices as defined by Enterprise Master Data Manager
  • Support the Enterprise Master Data Manager in identifying improvement areas for enhancing the MDM processes
  • Liaise with the Group MDM to load approved bulk data onto Oracle Cloud ERP platform
  • Maintenance of data templates to be used for ongoing data upload activities into the production system
  • Support the Enterprise Master Data Manager in the delivery of new initiatives arising from Demand management, quarterly releases pertaining to revision/cleansing/enhancement etc. of master data
  • Continuous review of transactional data captured by local functional users and other data stewards using Enterprise Data Quality tools to ensure adherence to data quality standards and proactively identify potential cross functional data issues and proffer resolution.
  • Build knowledge base in assigned OTBI subject areas and assist the business in extraction of useful report to aid decision making
  • Identify relevant Oracle business events to Nigeria ERP Deployment and manage configuration data and rules such as CoA mapping, SLA rules etc to aid smooth business operation and reconciliation.

Educational Qualification and Experience

  • First Degree in Computer Science / Engineering / Accounting / Finance or other Numerate disciplines
  • Experience in participating in analysis sessions with the user community to capture, define MDM requirements clearly, completely and correctly
  • Ability to develop and implement data governance and standards
  • Knowledge of Automation tools such as Alteryx, Blue Prism, UI Automation or UiPath will be an added advantage
  • Knowledge of Data Science/Analytics, SQL, ORACLE or Other Query Languages will be an added advantage
  • Fluent in English
  • 3 – 7 years’ experience which includes:
  • Proven track record of ERP project delivery, especially as Data Analyst
  • Proven knowledge of business/functional skills
  • Strong hands-on experience with ERP Data conversion projects

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

Job Title: Senior Manager – Payments and Business, Strategy and Innovation

Job Identification: 1308
Location: Victoria Island, Lagos
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: Chief Product Officer
Division: MoMo Payment Service Bank

Job Description

  • Cascade the product strategy from the Group Finco and build a MoMoPSB customized product roadmap for the segment
  • Deploy solutions to cover the maximum number of payments use cases
  • Ensure payment solutions deliver the best user experience and value to every key stakeholder of the payment ecosystem
  • Leverage on analytics, mobile data and mobile advertising to develop fit for purpose payment solutions
  • Ensure market leadership in merchant payments and facilitate the implementation of payment solutions – merchant ID & QR codes etc.
  • Ensure that appropriate processes and models are in place to drive traction and reduce players in the value chain
  • Lead the development of the payment strategy in line with overarching divisional goals with emphasis on client experience to deliver growth of merchant ecosystem and mobile payment usages
  • Develop and implement plans to drive payment adoption
  • Cascade payments solutions designed in the group to MoMoPSB and provide inputs for localization
  • Oversee design of loyalty solutions and schemes to support the growth of mobile payment
  • Provide inputs into customization/localization of Mobile payment solutions and products to support various business segments’ requirements
  • Identify and tap into payment opportunities through partnerships and relevant channels
  • Work closely with the other teams within MoMoPSB and support functions to optimize the revenue generation opportunity and demonstrate strong ROI
  • Ensure the creation and maintenance of high-quality relationships with all target customers
  • Provide input into the development and implementation of short term and long-term sales plans for the organization
  • Analyze organizational dynamics at the prospective customer and develop the most effective products and solutions.
  • Develop solutions and operational framework to drive growth of both digital and physical merchant ecosystem
  • Manage and resolve escalations that have impact on critical path of service delivery
  • Develop an operational playbook to drive mobile payment and provide strategic guidance for its implementation
  • Oversee the implementation of payment solutions for new products
  • Support to develop and maintain the best value proposition to both consumers and merchants, in collaboration with the Business development and Distribution teams
  • Manage the implementation of new products and services
  • Manage the development and implementation of Go-to-market strategy to drive payment, in collaboration with the Business development and Distribution teams
  • Review and identify key risks, issues, and dependencies and set mitigation actions
  • Provide input and tactical activities to drive merchant payment volumes, number of registered merchant, conversion to active merchant and grow merchant payment ecosystem
  • Manage negotiations, close deals and sell additional services to merchants.

Requirements
Education:

  • First  Degree in any related discipline
  • An MBA/Masters will be an added advantage
  • Fluent in English.

Experience:

  • 9 – 17 years of experience including:
    • Experience in Fintech, banking or financial services is mandatory
    • Successful track record as a senior management professional in delivering exceptional Fintech payment products, business growth & financial results
    • Experience working in a global/multinational enterprise with a good understanding of emerging markets.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

Job Title: Manager – Public Relations, Corporate Services

Job Identification: 1312
Location: Ikoyi, Lagos
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager External Relations
Division: Corporate Services

Description

  • Help identify and secure appropriate sponsorships that reinforce and support the company’s desired positioning and increase visibility
  • Develop and distribute periodic and project specific reports, quantifying the value of the print and broadcast stories that result from media leveraging of companywide activities;
  • Monitor events and news that may have direct/indirect impact on MTNN’s operations, and proactively manage such situations, and escalate when necessary.
  • Develop and execute External Communication strategies in alignment with the key strategies and priorities of the Corporate Services Division;
  • Serve as key interaction point between internal and external stakeholder groups and provide specialist advice on public relations to support MTNN’s purpose and mission;
  • Develop strong third-party partnerships/advocates within relevant stakeholders to achieve MTNN’s overall communications objectives;
  • Cultivate strong relationship with media
  • Develop press releases and other publicity angles for selected corporate functions including working with photographers and audio-visual specialists
  • Develop and implement PR strategies for different campaigns across the business, working with different divisions, departments and ecosystem partners/collaborators;
  • Support the design, development and placement of corporate advertising, ensuring that such advertising and promotion is consistent with the image and positioning plan of the Company
  • Drive innovation by identifying and taking advantage of new business opportunities e.g., by stimulating and encouraging new business ideas;
  • Play prominent role in crisis communication strategy planning & development;
  • Always-on scenario planning for anticipated issues and development of strategies to address them and prevent from escalating into a crisis;
  • Attain and maintain the depth and breadth of understanding/knowledge of the MTNN’s business activities and products necessary to accurately reflect and represent the company with external constituents.

Requirements
Education:

  • B.Sc / B.A. in Public Relations / Mass Comms / Journalism or in a related discipline.
  • Possession of an MBA degree may be advantageous.
  • Membership of professional PR association is necessary
  • Fluent in English.

Experience:

  • 6 – 13 years’ experience which includes:
    • Two years management experience
    • Experience working in a medium to large organization
    • Experience in media management in a world-class organization/multinational.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

Job Title: Analyst – Master Data EPM and EAM, Finance

Job Identification: 1323
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Enterprise Master Data
Division: Finance

Description

  • Develop tools, models, templates and processes to assist in reconciliation of data across ERP modules to prevent Financial loss to the organization
  • Supports the implementation of governance and business processes to ensure data integrity, data standardization, data quality, and change management of data across multiple process areas and systems.
  • Facilitate prompt query resolution for tickets raised in respect of new master data requests on Oracle Cloud ERP platform.
  • Liaise with multiple Stakeholders such as Central MDM & Oracle Support Team, functional business owners to ensure creation and maintenance of configuration data in EAM & EPM streams ensuring that information supplied is complete and accurate
  • Validation of master data requests to ensure that they are appropriate and meet MTNN and Group policies
  • Administer approved master data change requests and ensure all requests are completed within Agreed Service Levels
  • Ensure quality of the master data and data conventions are updated
  • Adhere to MDM practices, polices as defined by Enterprise Master Data Manager
  • Identify and extract data requirements for systems usage in support of shared platform cost by the Group.
  • Define and document MTNN’s needs in assigned functional domain of Oracle ERP Cloud such as Projects, Project Financial Plans, Major and Minor Asset Categories, Asset locations, EPM planning models and drivers, Cost allocation models etc
  • Understanding all data flows across EAM and EPM ERP Cloud solutions
  • Develop configuration specification for ERP data requirements
  • Perform end-to-end testing and data reconciliation of all data
  • Identify all data requirements needed for the successful implementation of new modules to support the EAM and EPM functions.
  • Support the Enterprise Master Data Manager in identifying improvement areas for enhancing the MDM processes
  • Liaise with the Group MDM to load approved bulk data onto Oracle Cloud ERP platform
  • Maintenance of data templates to be used for ongoing data upload activities into the production system
  • Support the Enterprise Master Data Manager in the delivery of new initiatives arising from Demand management, quarterly releases pertaining to revision/cleansing/enhancement etc. of master data
  • Continuous review of transactional data captured by local functional users and other data stewards using Enterprise Data Quality tools to ensure adherence to data quality standards and proactively identify potential cross functional data issues and proffer resolution.
  • Build knowledge base in assigned OTBI subject areas and assist the business in extraction of useful report to aid decision making.
  • Identify relevant Oracle business events to Nigeria ERP Deployment and manage configuration data and rules to aid smooth business operation and reconciliation
  • Identify and mine the data requirements to support ERP benefit realization initiatives in conjunction with process leads

Requirements
Education:

  • First Degree in Computer Science / Engineering / Accounting / Finance or other Numerate disciplines
  • Knowledge of Data Science/Analytics, SQL, ORACLE or Other Query Languages will be an added advantage
  • Fluent in English.

Experience:

  • 3 – 7 years’ experience which includes:
    • Proven track record of ERP project delivery, especially as Data Analyst
    • Proven knowledge of business/functional skills
    • Strong hands-on experience with ERP Data conversion projects
    • Experience in participating in analysis sessions with the user community to capture, define MDM requirements clearly, completely and correctly
    • Ability to develop and implement data governance and standards
    • Knowledge of Automation tools such as Alteryx, Blue Prism, UI Automation or UiPath will be an added advantage.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

Job Title: Engineer – Quality Assurance and Testing, Information Technology

Job Identification: 1309
Location: Victoria Island, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Quality Assurance
Division: MoMo Payment Service Bank

Description

  • Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IS function and lead quality assurance team in delivering reliable services.
  • Revalidate and maintain database of records, data and information in relation to quality assurance within the IS Department, ensuring easy access and retrieval of information.
  • Conduct training programs on Quality Management System and facilitate compliance to company Safety, Health and Environment policies within IS Department.
  • Collect quality assurance data, analyze and prepare reports.
  • Participate in audit activities initiated by internal or external auditors to assure quality of IS solutions according to defined standards and metrics.
  • Perform root cause analysis of QA related problems and device corrective and preventive actions.
  • Coordinate and review QA business processes, identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency.
  • Prepare quality documentation and reports, collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.

Education

  • First Degree in any related field.
  • Fluent in English.

Experience:
3 – 7 Years experience including:

  • Experience working in a medium-sized organization.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

>

 

 

 

 

Job Title: Specialist, Point of Sale – Strategy and Innovation

Job Identification: 1316
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: MoMo Payment Service Bank
Reports To: Manager – QA and MoMo Apps

Description

  • Maintain regular liaison with all existing accounts in a segment to gather customer experience feedback and resolve issues, if any
  • Work closely with the Business Development team to scan environment for new clients/project opportunities and assist in building business proposals to foster growth
  • Analyze customer base trends and highlight areas of the business that needs to be developed further to increase segments’ usage, revenue, and retention
  • Collaborate with the overall payments and ecosystem internal and external partners, and cross-functional internal teams to define and deliver programs
  • Work closely with Manager QA and MoMo apps to deploy products and services among the assigned business segments
  • Gather business demand from prospective/existing clients and highlight key requirements to the Manager QA and MoMo apps
  • Assist Manager QA and MoMo apps in configuring and rolling out specific products and solutions to the assigned business segment
  • Act in the capacity of a customer success executive and gather segment level feedback on product performance and highlight key issues/gaps to Manager QA and MoMo apps
  • Assist Manager QA and MoMo apps in escalating major product issues to the group P&S team and suggest recommendations to improve product performance
  • Develop a clear Stakeholder engagement model with the required cadence plan
  • Assist the Commercial Operations team and Manager QA and MoMo apps in designing go-to-market strategies to drive payments
  • Leverage network and key associations in assigned segments and position MoMo PSB as a key player

Educational Qualification and Experience

  • First Degree in any related discipline
  • Fluent in English
  • 3 – 7 years’ experience which includes:
  • Experience in Payments or Business Development or allied field
  • Experience in Fintech, banking or Mobile Money is preferred
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

Job Title: Analyst – Project, Customer Services

Job Identification: 1282
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time

Requirements

  • Candidates should possess a Bachelor’s Degree.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

Job Title: Advisor, Legal – COSEC

Job Identification: 1310
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 2
Division: MoMo Payment Service Bank
Reports To: Company Secretary/Legal Adviser

Description

  • Review legal cases, petitions and internal matters requiring legal input/perspective, consult with all relevant parties, advise on case/petition/legal related matters, provide recommendation on course of action and effectively take appropriate and approved action in accordance with the rules and regulations of MoMoPSB.
  • Ensure continuous liaison with External Solicitors for regular updates, compliance with procedural rules of court, stipulated time limits for actions, etc. so as to minimize the cost and adverse effect of litigation.
  • Carry out legal (administrative) services work including liaison/correspondence with external bodies and organizations, structuring and negotiating commercial transactions.
  • Settle legal issues between MoMoPSB and 3rd parties, assisting in managing liquidations and disputes.
  • Draft legal agreements and review all relevant documentation supporting contracts for authenticity and validity, reviewing commercial agreements and documentations of transactions.
  • Conduct proactive prevention of litigation, ensuring Legal processes and services are effective and efficient in line with defined and approved design and rules.
  • Administer controls to ensure compliance with statutory and regulatory requirements and effectively integrate ethics, compliance and preventive law efforts, ensuring MoMoPSB activities are compliant with laid down laws and governing regulations/statutes.
  • Prepare monthly management reports.

Educational Qualification and Experience

  • First Degree in Law.
  • Fluent in English
  • In depth experience and understanding of the Nigerian Legal framework.
  • Knowledge of telecommunications environment is advantageous.
  • Commercial/technical and or further legal qualification is advantageous.
  • 3 – 7 Years’ experience including:
  • Experience working in a medium-sized organization
  • Civil/commercial litigation experience.
  • Experience in handling and negotiating funding.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

Job Title: Analyst – Service Integration, Customer Relations

Job Identification: 1305
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Service Integration & Special Projects
Division: Customer Relations

>

Description

  • Provide data and analysis to support the business planning process by management.
  • Ensure generation of relevant report (daily, weekly and monthly across all retail channels for management decision making purposes.
  • Audit and review of data to ensure data integrity and adherence to data governance policies.
  • Provide intelligence to support business planning
  • Establish logistics of delivery schedules, monitor/supervise progress and contact clients, vendors and suppliers to resolve problems
  • Maintain brand alignment in rendering sales and services in service center environment.
  • Collaborate with relevant departments’ e.g. Marketing in deploying promos.
  • Analyze and report customer impacting trends, including Competitive Intelligence to guide management decisions
  • Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.
  • Develop key account management tactics in line with the organization’s value proposition.
  • Develop compelling business case, problem statement and project charter for management consideration and implementation across MTN Walk-in touch points
  • Analysis and Reporting of Fortnightly regional performance using Power BI tools for management decision making
  • Analysis and computation of commission due to all franchise outlets pan Nigeria
  • Analyze and report customer-impacting trends, Including Competitive Intelligence, data mining using customers behavioral and spend patterns
  • Maintain brand alignment in rendering sales and services in service Centre environment.
  • Implementation of service initiatives in Franchise Outlets and facilitate prompt and complete dissemination of relevant information to the franchise outlets.
  • Participate in developing and improving project management capability, standards, methods, processes that will improve performance and efficiency of the unit.
  • Create, maintain and deliver high quality process documentation and process re-engineering.
  • Ensure proper design, implementation and availability of technical support for user systems within assigned division/ department.
  • Co-ordinate activities of Franchise outlets as regards service delivery and ensure optimum stock levels and sales in the outlets.
  • Provide feedback on consumer usage and perceptions of MTNN product and services for product evaluation & business development.
  • Oversee technical activities and associated administrative duties in the franchise outlets.
  • Co-ordinate document vetting activities and ensure the completeness and accuracy of all documents and information.

Requirements
Education:

  • First Degree in any relevant discipline
  • Fluent in English

Experience:

  • 3 – 7 years’ experience which includes:
    • Experience working in a medium-sized organization
    • Experience in Change Management
    • Experience in Business planning and analysis
    • Experience in Project Management
    • Proficient use of MS Office Suite – Excel, PowerPoint.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

 

 

 

 

Job Title: Manager – Bank Tech, Strategy and Innovation

Job Identification: 1273
Location: Victoria Island, Lagos
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager Bank Tech
Division: MoMo Payment Service Bank

Description

  • Work closely with Senior Manager Bank Tech to develop and deploy BankTech product roadmap in MoMo PSB, in line with the overall Group strategy, and ensure appropriate prioritization of projects is undertaken
  • Conduct extensive market and region research and create realistic user stories for solution optimization
  • Customize group provided product design in line with MoMo PSB specific local nuances and obtain sign-off from higher management
  • Benchmark region best practices and conduct extensive research to identify appropriate pricing for products. Develop proposals to amend products pricing in line with country level nuances
  • Gather customer feedback on product performance and relay to the Group product teams, in a bid to improve product performance
  • Manage day-to-day product operations and establish internal best practices in order to ensure effective utilization of the products
  • Strengthen customer feedback loops, and scale product knowledge within the MoMo PSB
  • Manage Quality of Service of the Product to ensure seamless customer experience
  • Monitor & Analyze traffic loads and in county system & platform capacity
  • Capture Voice of Customer through CSAT surveys, product reviews, complaints, etc.
  • Monitor revenue and cost for the product portfolio to maintain profitability as per organization strategy and business plan
  • Collaborate with the CVM to develop & analyze loyalty/reward programs
  • Research and analyze customer behavior in specific geography to design loyalty rewards, in line with the overarching guidelines set by Group
  • Benchmark best practices in the market, prepare business case and present to senior management
  • Collaborate with Marketing to identify potential strategic partners to drive the rewards program
  • Manage promotional calendar with third party services to drive sales growth back into the business
  • Manage the loyalty program operations (including transactions on rewards to be disbursed)
  • Use relevant metrics and measures to monitor existing loyalty & reward programs

Requirements
Education:

  • First Degree in Computer Science, Engineering, Commerce or a related field
  • Fluent in English.

Experience:

  • 6 – 13 years’ experience which includes:
    • Experience in Fintech, banking or financial services
    • Successful track record as a senior professional in delivering exceptional Fintech products & services or within the Fintech Payment ecosystem
    • Experience working in a global/multinational enterprise with a good understanding of emerging markets.

How to Apply
Interested and qualified candidates should:
Click here to apply

 

Application Deadline 16th May, 2022.

 

We wish you all the best……kindly share, you might help someone get a job

Be the first to comment

Leave a Reply

Your email address will not be published.


*